Online purchases are subject to a postage and packaging charge of £5 for UK delivery. All UK orders are sent via Royal Mail, and for other countries we will get a quote for the most suitable delivery option. If you are based abroad, we are happy to help, please email us before placing your order for a quote to ship your goods.
International delivery (usually by Royal Mail International Signed for) is the responsibility of the postal service in the destination country and Hilda Living cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges outside of those charged are the sole responsibility of the customer.
RETURN & EXCHANGE POLICY
We hope that you will be extremely happy with your Hilda Living purchase. If for any reason you are not entirely satisfied with your item(s) we are happy to offer an exchange or full refund; items need to be returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order. Any discount given for a multiple purchase will no longer apply if one or more item is returned. If you do wish to return an item, please contact us for further details.
Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:
— Commissioned pieces (bespoke)
— Customised pieces (pieces made to a specific size, design or personalised)
We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 30 days of receipt of the return.